سياسة الخصوصية

باختصار

نجمع ما تحتاجه المطالبة: بيانات التواصل، وجواز السفر أو الهوية، وبيانات الرحلة والدفع (2.2).
لا نشاركها إلا لتنفيذ مطالبتك — مع مزوّدي خدمات الدفع والمستشارين ومزوّدي الخدمات الملتزمين باتفاقيات حماية البيانات — أو عندما يقتضي القانون ذلك (3).
لا نحتفظ ببياناتك إلا للمدة اللازمة بشكل معقول (4).
رسائل تسويقية بالبريد أو SMS فقط إذا وافقت على ذلك — ويمكنك إلغاء الاشتراك في أي وقت (6).
للاطلاع على بياناتك أو تصحيحها أو حذفها، راسلنا على privacy@stopdelay.com (2.5).
نسجّل خطوات نموذج المطالبة التي استُخدمت وأي أخطاء حدثت (دون بيانات الاتصال)، لتحسين النموذج. تُحفظ لمدة 90 يوماً.

يساعدك هذا الملخص على الاهتداء. النص الكامل أدناه هو المعتمد.

The Privacy Statement represents StopDelay’s privacy policy with regard to all online activities on www.stopdelay.com. It explains how we handle your data when you use our services.

1Personal data

Any information relating to an identified or identifiable natural person, such as names, dates of birth, addresses, email addresses, and telephone numbers.

2Collection and use of personal data

2.1

For us to be able to service you better, we require your data. This personal data may be submitted through our website www.stopdelay.com, email, postal service, or telephone.

2.2

We collect and process the following data:

Account data: Names, date of birth, addresses, email, telephone numbers, passports or national identity cards, and other data collected during registration for service delivery and communication.
Service provision data: Contact details, payment details, flight information, and documents proving claims.

2.3

Personal data may be used where necessary for establishing, exercising, or defending legal claims.

2.4

Access to personal data is restricted to employees of StopDelay.

2.5

Clients may request access, rectification, erasure, or processing restrictions by contacting the Data Protection Officer at privacy@stopdelay.com.

2.6

We record which steps of the claim form were used and any errors (no contact details), to improve the form. Kept for 90 days.

3Sharing personal data with third parties

Personal data may be shared:

For preparing and fulfilling agreements.
With insurers or professional advisers.
With payment service providers.
With service providers that have signed Data Protection Agreements with us.
When the law requires it.

4Storage of personal data

Personal data shall not be kept for longer than is reasonably necessary for the purpose it was intended.

5Security of processing personal data

StopDelay shall ensure that personal data is processed securely by applying and maintaining appropriate and generally accepted standards of technical and organizational measures.

6Marketing messages

6.1

Clients may opt in to marketing emails or SMS. Consent must be freely given, specific and informed.

6.2

You can opt out at any time with the “Unsubscribe” link, or by writing to privacy@stopdelay.com.

6.3

Marketing messages contain information about our products and services.

7Cookies

7.1

Cookies are small text files stored by the computer browser to track usage patterns and record preferences.

7.2

Clients may refuse or delete cookies, though this may affect how well the website works.

7.3

Measuring our advertising. Only if you accept marketing cookies: when a claim that started from an advertisement of Google or Meta is signed, we report this from our server to that advertising partner, so that it can measure which advertisements lead to claims. We send the advertisement click identifier, the estimated value of the claim and, in hashed form (SHA-256), your e-mail address and phone number. We never send your name, passport, booking or claim details.

7.4

Google and Meta receive this data under their terms for advertisers, including their data processing terms, and may process it in the United States under the EU–U.S. Data Privacy Framework. Hashed data is still personal data and is protected as such.

7.5

The advertising identifiers are kept with the claim for 180 days after it is signed. You can withdraw your consent at any time in the cookie settings; from then on nothing more is sent.

8Minors’ personal data

8.1

We target persons aged 18 years and above.

8.2

Personal data of persons under 18 requires the consent of a parent or guardian.

8.3

Personal data of a minor collected without that consent is deleted immediately.

9Updating personal data

Clients may ask us to update or correct their information at any time.

10Complaint

The client has a right to file a complaint regarding the processing of their personal data.