Emirates is widely renowned for its quality passenger services, offering economy to first-class flights. As one of the most reliable carriers, around 85% of flights arrive as scheduled, with very few flight disruptions to affect your day. With that said, even if the statistics usually work in their favor, there may be times when the flight is significantly delayed or canceled altogether
This can be very frustrating for air passengers who are held back on their schedule, waiting for long hours until they can continue their journey. Time is money, as we know, and if you are stuck at the airport, you should know you can be compensated. Read this article to find out how to get Emirates flight delay compensation!
01Understanding Your Rights to Emirates Airlines Claims
One thing passengers should understand about Emirates Airlines is that the company is not European. This means that it doesn’t have to be subject to EC 261 if the flight took off from outside the EU. That said, if the flight takes off from Europe, things take a completely different turn, as the company owes you compensation in case of delays and cancellations.
The general amount depends on how long you flew (i.e., if you traveled domestically or internationally). Overall, the amounts are as follows:
| Flight Type | Distance | Compensation |
| Short Haul | 1,500 km or less | 250 EUR |
| Medium Haul | 1,500 km – 3,500 km | 400 EUR |
| Long Haul | 3,500 km or more | 600 EUR |
Emirates compensation delays are handled similarly to cancellations, in the sense that they determine the amount based on how late you are. Should you arrive with a more than 3-hour delay than the scheduled time and you take off from the EU, then you automatically become eligible for flight compensation under EC 261/2004.
Emirates should offer care and assistance after two hours if your flight has been canceled. This includes communication facilities, refreshments, and meals. If the delay lasts more than 5 hours and you have to stay overnight, then you are also entitled to accommodation.
For an Emirates cancelled flight, the airline should offer an alternative transportation method or a refund if you no longer want to continue your trip. If you missed a connecting flight due to a cancellation, then the airline should also cover the cost of your return ticket.
The only exception for compensation is if the incident occurred as a result of an extraordinary circumstance. That said, even if the airline is exempt from the extra compensation, you should still receive Emirates Airlines refund delay payment. After all, they are the ones who canceled the flight, not you.
02Steps to Receive Compensation
Should your Emirates Airlines flights be delayed or canceled, you may want to use a flight compensation company to secure your justice. Airlines will try their best to find loopholes so that they can deny you, but StopDelay can help bypass that. Having said that, there are still some steps you should take beforehand, including the following:
- Don’t voluntarily give up your seat, as this can take away your right to compensation
- Determine your eligibility quickly by using a compensation eligibility tool
- Gather proof of delay, which can include emails from Emirates or pictures of the arrivals board
- Collect your travel documents, including your boarding pass, ticket purchase confirmation, and other relevant travel documents
- Gather your receipts, including the ones with circumstance-forced expenses at the airport, along with missed bookings upon arrival
- Upload the documents and wait until StopDelay receives a response from Emirates
For straightforward cases, you should receive the maximum amount in compensation within 2-4 weeks. That said, for less-than-standard cases, it could take more than a month – especially if legal actions are required.
03Get Your Compensation Today!
As an air passenger flying with Emirates, you have the right to quality services. Should they fail to provide, it’s their responsibility to offer you compensation. StopDelay is here to make sure they follow through!
