Your booking reference

6 letters and numbers, like B7XQ2K. It lets the airline find your booking fast.

STOPDELAY Booking reference

Booking reference (required)

Also calledPNRConfirmation codeReservation numberRecord locator

Where to find it

Example

Next to “PNR” or “Booking ref”On paper and mobile boarding passes alike — usually close to your name.

Can’t find it?

No win, no fee — submitting a claim costs you nothing.